Guradian anytime dental reviews1/1/2024 ![]() ![]() They claimed that these areas were not covered under my policy, despite the explicit terms outlined in the agreement. ![]() I diligently paid my premiums on time, trusting that Guardian Life Insurance would fulfill their end of the agreement.However, when I submitted a claim for reimbursement after the completion of the deep cleaning service, Guardian Life Insurance denied payment for three out of the four parts. The policy clearly stated that Guardian Life Insurance would pay for the cleaning of all four parts of my claims. Furthermore, their customer ********************** has been unresponsive and unhelpful, exacerbating my frustration with their handling of the situation.On &, I engaged Guardian Life Insurance to cover the cost of a deep cleaning service for my dental payments. I am writing to file a formal complaint against Guardian Life Insurance regarding their denial of payment for three out of four parts of a deep cleaning service. I have only received a "test communication" email from them confirming that they can send me an email, but nothing with any substance related to my W2 correction. They have not provided a corrected W2, they have not made any progress toward doing so, and they have NEVER followed through on a "guaranteed" follow-up within 2 business days, even when that follow-up was supposed to be with a manager after escalating the issue. They said the initial request had not been processed correctly so they were starting it over, and they would update me with the status in 2 business days. No one followed up, so I reached out again on 2/15/23. ![]() They said someone would follow up within 2 business days to let me know the status, and a new form would be sent if a correction was required. On 2/8/23, I initiated a request for a corrected W2 form from Guardian. In early 2023, I received a W2 from Guardian that did not match my EOB statements. I had short term disability with Guardian through my former employer, and they paid for a portion of my parental leave in early 2022. Guardian is stating a Peer to Peer review was conducted on May 22nd, but a representative never spoke to her or any other representative of this dental office before agents of Guardian hung up on them,Reference numbers to these hung up calls are as followed:Jun e 13th 12:30 pm EST #************* Here is record from my dentist on contact to Guardian Mon - called insurance to see why the calim was still den even though we have sent everything they have asked for, insurance stated they require 5mm pockets fir SRP and i explained to them that the perio chart we sent shows 5mm pockets and more so it should have not ben **** ins agent is resubmiting allow **** days for cor, Ref number ************ **************** -claim is still denied call patient to contact her insurance company -PJ - Wed -Spoke to rep claim is still denied due to loss of evidence of bone loss need a time and date in letter form sent to dental consultant fax to set up a call back fax# *************-PJ Mon -spoke w/***************** due to lack of info processed with tooth showing bone loss in all 4 quads. The dental office was able to show this damage was sufficient with documentation sent 4 times, but each time my claim has been denied.Guarding Life Insurance requested a Peer to Peer review, but myself and the billing coordinator **************************************** has also been hung up on my agents of Guardian. ![]() A claim (#***********) was submitted and my insurance carrier "The Guardian Life Insurance Company of America" (Address PO Box ****** ******* ** **********) denied the claim stating there was not 5mm damage. ![]()
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